Role Feature Vault
Every role has a purpose-built toolkit. Explore what powers each tier of the SwarajDesk governance stack.
On-ground complaint resolution & verification
Smart Complaint Queue
Priority-sorted assigned complaints with filters for SLA, urgency, and recent activity.
Status Lifecycle Engine
Move through Under Processing, Completed, or Rejected with automated notifications dispatched to the citizen on every transition.
UAV Field Verification
Upload drone footage; AI cross-matches with complaint evidence and outputs a tamper-proof confidence score.
Live Citizen Chat
Per-complaint message thread for real-time clarification with the complainant — history preserved for auditing.
Geospatial Complaint Map
Leaflet-powered live map pins all assigned complaints; overlay Google heatmap to spot density clusters instantly.
One-Click Escalation
Escalate any complaint to the Municipal Admin with a reason note — triggers immediate re-routing and citizen notification.
Mobile Field Checklists
Standardized SOP checklists for field verification to ensure consistent, auditable data capture on every visit.
Immutable Audit Trail
Every action — assignment, status change, escalation, chat — logged with timestamp and hashed for tamper-proof accountability.